Social Sciences: Hosting and Infrastructure: File Services


This service is offered by Social Sciences Computing to the local division.

What is it?

Social Sciences Computing manages and maintains the divisional and departmental file and backup servers (collectively known as xFiles). Any faculty, staff, and graduate student of the division may have an account on his/her departmental (xFiles) server. Each of the file servers provides folders for individual’s documents (“homes”) and for shared documents (“projects”). Accounts for affiliates will be provided upon request by a faculty sponsor.

How much does it cost?

This service is provided at no charge, however the hardware and/or software (including any maintenance fees) will be paid for by the division, department, research grant, and/or faculty member.

How do I get help?

  • Open an IT Request ticket, send email to:, or call 459-HELP (459-4357). Regardless of method used, please ask that the ticket be assigned to both Social Sciences Computing and the Help Desk.


How is it supported?

Support is provided 8:00 am to 5:00 pm, Monday through Friday, except during Campus administrative holidays and curtailment periods.

Support is provided on a “best efforts” basis and prioritized in accordance with the ITS & Campus Service Level Agreement 2013/15:

  • Significant risk to life and safety
  • Significant impact on the delivery of instruction
  • Significant or lasting impact on student academic performance
  • Significant risk to law, rule, or policy compliance
  • Academic and Administrative Calendar deadlines
  • Significant number of people affected (organizational structure is a multiplier for number of people affected)
  • Percentage of total tasks that can no longer be performed by individuals


Need More Help?

If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to