Social Sciences: Hosting and Infrastructure: Hosting

Audience

This service is offered by Social Sciences Computing to the local division.

What is it?

Social Sciences Computing works closely with ITS/Core Technologies Data Center to provide hosting in the UCSC Data Center (full HVAC, with and without generator-backed-up power, physical security, etc.). We also provide limited hosting in the Social Sciences 2 and Humanities & Social Sciences buildings.

How much does it cost?

This service is provided at no charge.

How do I get help?

• Open an IT Request ticket, send email to: help@ucsc.edu, or call 459-HELP (459-4357). Regardless of method used, please ask that the ticket be assigned to both Social Sciences Computing and the Help Desk.

or

• Contact any member of the Social Sciences Computing team via email or phone.

How is it supported?

Support is provided 8:00 am to 5:00 pm, Monday through Friday, except during Campus administrative holidays and curtailment periods.

Support is provided on a “best efforts” basis and prioritized in accordance with the ITS & Campus Service Level Agreement 2013/15:

• Significant risk to life and safety
• Significant impact on the delivery of instruction
• Significant or lasting impact on student academic performance
• Significant risk to law, rule, or policy compliance
• Academic and Administrative Calendar deadlines
• Significant number of people affected (organizational structure is a multiplier for number of people affected)
• Percentage of total tasks that can no longer be performed by individuals

Links

• Back to Social Sciences
• Back to Hosting

Need More Help?

If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to help@ucsc.edu.