Social Sciences: Direct Client Support and Tools: Specialized Desktop Support


This service is offered by Social Sciences Computing to the local division.

What is it?

Social Sciences Computing provides consulting, planning, and training to faculty and graduate students concerning their research-related software needs. We specify software products and configurations that meet our standards, and are robust, reliable, and appropriate for the intended use, while working with faculty and their staff to minimize computing-related costs.

We also augment the software support provided by ITS/Client Services and Security (Help Desk).

See also: Software Management, Training, Computing Labs, and Research Software.

How much does it cost?

This service is provided at no charge, however depending on the title and its intended use, the software (including any maintenance fees) will be paid for by the division, department, research grant, and/or faculty member.

How do I get help?

  • Open an IT Request ticket, send email to:, or call 459-HELP (459-4357). Regardless of method used, please ask that the ticket be assigned to both Social Sciences Computing and the Help Desk.


How is it supported?

Support is provided 8:00 am to 5:00 pm, Monday through Friday, except during Campus administrative holidays and curtailment periods.

Support is provided on a “best efforts” basis and prioritized in accordance with the ITS & Campus Service Level Agreement 2013/15:

  • Significant risk to life and safety
  • Significant impact on the delivery of instruction
  • Significant or lasting impact on student academic performance
  • Significant risk to law, rule, or policy compliance
  • Academic and Administrative Calendar deadlines
  • Significant number of people affected (organizational structure is a multiplier for number of people affected)
  • Percentage of total tasks that can no longer be performed by individuals


Need More Help?

If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to