Baskin School of Engineering: Direct Client Support and Tools: Trouble Ticket System


This service is offered by Local IT Staff (LITS) to all campus units.

What is it?

The BSOE maintains a RequestTracker ticket system for use by anyone on campus.

How much does it cost?

This service is provided free of charge.

How do I get help?

Send e-mail to

How is it supported?

BSOE Local IT Staff (LITS) support this service.

Who supports it?

NameTitlePhone NumberOffice LocationOffice Hours
Eric ShellSenior Systems Engineer
7:00 AM - 3:30 PM


Need More Help?

If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to