Social Sciences: Specialized / Discipline Specific: Digital Media Support
Audience
This service is offered by Social Sciences Computing to the local division.
What is it?
Social Sciences Computing provides consulting and training to faculty, staff, and graduate students concerning the use of a variety of digital media hardware and software products, focusing on the discipline-specific instruction and research objectives of faculty and graduate students. We also coordinate with Arts Computing and Humanities Computing staff to provide classes on digital media applications.
See also: Training.
How much does it cost?
This service is provided at no charge.
How do I get help?
- Open an IT Request ticket, send email to: help@ucsc.edu, or call 459-HELP (459-4357). Regardless of method used, please ask that the ticket be assigned to both Social Sciences Computing and the Help Desk.
or
- Contact any member of the Social Sciences Computing team via email or phone.
How is it supported?
Support is provided 8:00 am to 5:00 pm, Monday through Friday, except during Campus administrative holidays and curtailment periods.
Support is provided on a “best efforts” basis and prioritized in accordance with the ITS & Campus Service Level Agreement 2013/15:
- Significant risk to life and safety
- Significant impact on the delivery of instruction
- Significant or lasting impact on student academic performance
- Significant risk to law, rule, or policy compliance
- Academic and Administrative Calendar deadlines
- Significant number of people affected (organizational structure is a multiplier for number of people affected)
- Percentage of total tasks that can no longer be performed by individuals
Links
Need More Help?
If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to help@ucsc.edu.