Social Sciences: Direct Client Support and Tools: Training

Audience

This service is offered by Social Sciences Computing to the local division.

What is it?

Social Sciences Computing provides training to faculty and graduate students concerning their discipline-specific instruction and research objectives. We also coordinate with Arts Computing and Humanities Computing staff to provide classes on digital media applications.

How much does it cost?

This service is provided at no charge.

How do I get help?

Open an IT Request ticket, send email to: help@ucsc.edu, or call 459-HELP (459-4357). Regardless of method used, please ask that the ticket be assigned to both Social Sciences Computing and the Help Desk.

Contact any member of the Social Sciences Computing team via email or phone.

How is it supported?

Support is provided 8:00 am to 5:00 pm, Monday through Friday, except during Campus administrative holidays and curtailment periods.

Support is provided on a “best efforts” basis and prioritized in accordance with the ITS & Campus Service Level Agreement 2013/15:

Significant risk to life and safety
Significant impact on the delivery of instruction
Significant or lasting impact on student academic performance
Significant risk to law, rule, or policy compliance
Academic and Administrative Calendar deadlines
Significant number of people affected (organizational structure is a multiplier for number of people affected)
Percentage of total tasks that can no longer be performed by individuals

Need More Help?

If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to help@ucsc.edu.

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